Conflict Prevention and Resolution System (CPRS)
At Happipad, we believe in fostering harmonious living environments and positive experiences for all our community members of hosts and renters. Sometimes, conflicts can arise, and we are here to help you resolve them effectively.
Our Conflict Prevention and Resolution System (CPRS) includes self-help resources, an online conflict dispute submission, and a clear outline of what happens next.
Prevention
Happipad’s CPRS primary purpose is to Prevent conflicts from occurring in the first place and help users create a more harmonious and happy shared home. Here helpful and simple guides and for hosts and renters to follow when starting a new home share.
Self Help Resources
1. Communication and expectations: Clear and respectful communication; in addition to alignment of responsibilities and expectations can often resolve misunderstandings. Try to discuss the issue calmly and openly with the other party involved.
| Host | Renter |
|---|---|
| Host Responsibilities | Renter Responsibilities |
| Code of Conduct | Code of Conduct |
2. Conflict Resolution Resources: Our comprehensive resources offers preventative strategies for resolving common disputes, including setting boundaries, active listening, and finding mutually acceptable solutions.
3. FAQ Section: Check our Frequently Asked Questions for commonly asked questions by hosts and renters. You might find helpful answers and tips to resolving your issue.
Regular check-in
On move in day, Happipad will send the host and renter via email to guide them through the move in process. We will also send frequent check-ins by email. Both, the host and enter can also submit regular check-in forms.
This is an opportunity to tell us if you are satisfied with your living arrangement and if you are experiencing any problems. Your feedback is confidential and is only available to authorized Happipad staff. If you report some problems or have a 3/5 or lower satisfaction, we will follow up to see how we can help make the living arrangement better.
Conflict Dispute
As a renter you will be renting a bedroom in a host’s home and sharing common areas, including the kitchen. Host’s homes are normally fully furnished and include utilities, however food is not provided. As a renter you must respect the host’s values and house rules.
If self-help resources do not resolve the issue, you can submit an online conflict dispute. This process allows us to mediate and provide a fair resolution. Here’s how to submit a dispute:
Navigate to forms
Go to the “forms” section on our website.
Start a Dispute
Fill out the Request Conflict Support form with detailed information about the issue. Be sure to include:
- The nature of the conflict.
- Any steps you have already taken to resolve the issue.
- Relevant communications or evidence related to the dispute.
Submit
Once submitted, our team will review your case promptly.
Additionally, hosts or renters may also contact Happipad Customer Care by email to [email protected] or text message to +1 888-882-5530 to further discuss their submission.
Our goal is to ensure that every dispute is handled fairly and efficiently, with the aim of reaching a satisfactory resolution for all parties involved.
What’s Next
- Acknowledgment: Once the Request Conflict Support form is submitted, a Happipad customer care agent will contact the person who submitted the request to learn more about the situation.
- Review: Our customer care team will review your submission in detail. Happipad will provide advice on how to attempt to resolve the issue.
- Involve: We will mediate between the parties involved to facilitate a fair and amicable resolution. This may involve:
- Proposing solutions based on the information provided.
- Offering additional resources or support to resolve the issue.
- Arranging a complimentary 1-hour mediated session with a professional third party mediator.
- Resolution: Once a resolution is reached, we will document the agreement and provide a summary to both parties. Our aim is to resolve conflicts in a way that is satisfactory and maintains a positive living environment.
If a resolution can not be reached with the suggested action items, further actions may be needed, we will guide you through additional steps and continue to support you throughout the process.
- A member from the Happipad customer care will privately contact the host and renter to discuss the issue. The parties will be given the option to mutually end their living arrangement without penalty.
- If requested by the parties, the case will be forwarded to a professional third party mediator for consideration.
- Both parties may proceed to book mediation sessions. The cost will be equally paid by both parties.
- Alternatively both parties may proceed to resolve the conflict through the provincial relevant tribunal/entity.
Have any questions?
We’re here to support you throughout the entire hosting process by giving you proactive tips and suggestions to maintain a harmonious home environment. If you have questions you can contact us anytime.