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Privacy Policy

Happipad is an online platform that connects individuals who have a spare bedroom for rent (“Hosts”) with individuals who are seeking fixed-term affordable rental accommodations (“Guests”) by providing a platform for Hosts and Guests to connect and enter into shared living arrangements and facilitating the payment of Rent and related fees from Guests to Hosts (collectively, the “Services”).

The Services are accessible at and any other websites through which we make the Services available from time to time (collectively, the “Website”) and as applications for mobile, tablet, and other smart devices and application program interfaces (collectively, the “Application”). The Website, Application, and Services are owned and operated by Happipad Technologies Inc. (“us”, “we”, “our”).

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines what information we collect from visitors who access or use the Website, Application, or Services. It also describes how we retain, use, disclose, and protect your personal information. This Privacy Policy applies to information collected from you through our Website and Application, as well as other places where, or means by which, we may collect personal information including, but not limited to, our interactions and communications with you by telephone or electronically through any other digital medium owned or operated by us.

By registering for using our services, you accept this Privacy Policy, which is part of our Terms of Service. We may modify this Privacy Policy from time to time. If we change the Privacy Policy in a way that materially lessens our commitments to you, we will provide notice to registered users by email or other methods.

1. Definition of Personal Information

Personal information is defined as information that can identify an individual and information about an identifiable individual, which means a person can be identified by the information either directly or in combination with other information.

2. Collection of Personal Information

We collect and process your personal information only when we have a lawful basis to do so. Lawful bases include your consent, the fulfilment of our contractual rights or obligations, complying with applicable law, and the legitimate interests of us or third parties (provided that processing your data for a legitimate interest does not outweigh your rights and freedoms).

Examples of a legitimate interest include: (a) analysing user data to maintain and improve the Website, Application, or Services for all users; (b) providing you with access to our Website, Application, and Services; (c) providing you with up-to-date information about new features of our Website, Application, or Services; and (d) engaging third-party providers to deliver certain features of the Website, Application, or Services. You may withdraw your consent or object to a legitimate interest at any time by contacting us at the email address provided below.

We collect, process, and retain personal information from you and any devices (including mobile devices) you use when you access our Website, Application, or Services; register for an Account; provide us information on a web form; update or add information to your Account; participate in community discussions, chats, or dispute resolution; or when you otherwise correspond with us.

Personal information that we may collect may include:

  1. identifying information such as your name, addresses, telephone number, email addresses, and IP addresses;
  2. location data and demographic data such as your gender and age;
  3. any content that you generate, or that is connected to you, as a result of creating an Account or creating or submitting an application for a Room Listing;
  4. other content that you submit, post, upload, or publish;
  5. financial and billing information (such as credit card or bank account numbers) in connection with your Account;
  6. any other information you provide us through a web form, by updating or adding information to your Account, through your participation in community discussions, chats, dispute resolution, or when you otherwise correspond with us; and
  7. additional information we are required or authorized by applicable laws to collect and process in order to authenticate or identify you or to verify the information we have collected.

Some of the personal information set out above may be collected by third-party service providers. By accessing and using the Website, Application, and Services, you understand that your personal information will be transferred to such third parties and will be subject to the privacy policy and practices of such third parties.

3. Use of Personal Information

We use the personal information we collect to:

  1. provide, improve, and personalize our content and the Services;
  2. communicate with you about your Account and our Website, Application, and Services;
  3. provide you customer service;
  4. detect, prevent, mitigate, and investigate fraudulent or illegal activities; and
  5. enforce our Terms of Service and this Privacy Policy.

4. Security and Retention of Personal Information

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain your personal information, including information from closed Accounts, to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service, or take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, as determined by us in our sole discretion in accordance with applicable laws, we dispose of it in a secure manner according to our data retention and deletion policies.

Notwithstanding the above, we do not store your financial or billing information. When you submit your credit card or bank account information to us, it is transmitted directly to our payment processor, PaySafe, which is a PCI DSS compliant Level 1 Service Provider.

In recognition of our legal obligations to protect your personal information, we have made arrangements to protect against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of personal information.

5. Location of Servers

Happipad hosts our Website and Application on third party servers located in Canada. If you are located outside of Canada and you continue to use the Website, Application, or Services, you consent and continue to consent to us creating, maintaining, and archiving information on servers located on a third party’s premises within Canada. We have agreements in place with our affiliates and contractors that include standard contractual clauses to protect your rights with respect to your data.

6. Minors

The Website, Application, and Services are intended for general audiences and are not directed to individuals under 18 (“Minors”). We do not knowingly collect personal information from Minors. If you are a Minor, please do not use the Website, Application, or Services or submit any personal information through the Website or Application. If you have reason to believe that a Minor has provided their personal information to us, please contact us at the email address provided below, and we will delete that information.

7. Disclosure of Personal Information

We do not sell or disclose your personal information to third parties for their marketing and advertising purposes. There are, however, certain circumstances in which we may share your personal information with certain third parties without further notice to you. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our Terms of Service, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. These circumstances include, but are not limited to:

  1. Law Enforcement. We cooperate with government and law enforcement officials or private parties to enforce and comply with applicable laws. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our property or rights or the property or rights of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable laws.
  2. Business Transfers. We may sell, transfer, or otherwise share some or all of our assets, including your personal information, in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy. If the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy, you will be informed of any such differences along with the options available to you with respect to the transfer.
  3. Service Providers. We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, background checks, identification verification, and direct marketing campaigns. We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

8. Consent for Collection, User, and Disclosure

By accessing and using our Website, Application, or Services, we consider you to have given us consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. Once this consent has been given, we will continue to collect, use, and disclose your personal information for purposes set out in this Privacy Policy without obtaining further written or verbal consent to do so. We may also collect, use, or disclose personal information about an individual without that individual’s consent as permitted under applicable laws. Users who start or complete a profile on the Application are deemed to be given consent in accordance with section 8(1) of the Canadian Personal Information Protection Act.

Section 8(1) of the Canadian PIPA applies

8(1)An individual is deemed to consent to the collection, use or disclosure of personal information by an organization for a purpose if

(a)at the time the consent is deemed to be given, the purpose would be considered to be obvious to a reasonable person, and

(b)the individual voluntarily provides the personal information to the organization for that purpose.

9. Cookies

We use cookies to passively collect information when you use our Website and Application to improve the user experience and deliver personalized content. You can see details about the cookies we use in our Cookie Policy.

10. Third Party Services

From time to time, our Website or Application may also include links to other websites. Certain products or services available on our Website or Application are provided to you in partnership with third parties and may require you to disclose personal information in order to register for and access such products or services. Such products or services will identify the third-party partners at the point of registration. If you choose to register for such products or services, your personal information will be transferred to such third parties and will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy practices and policies of such third parties and, therefore, you should review the privacy practices and policies of such third parties prior to providing your personal information in connection with such products or services.

11. Withdraw Consent

You can choose not to provide any personal information to us or to withdraw your consent for the collection, use, or disclosure of your personal information for purposes set out in this Privacy Policy. If you choose to do so, you may not have access to the Website or Application, and we may not be able to provide you the Services and customer support offered to our visitors and users under this Privacy Policy and our Terms of Service.

We only send promotional and marketing communications with your consent. If you no longer wish to receive these or other communications from us, please send us an email at the email address provided below. You can also stop receiving newsletter email communications from us by clicking on the “unsubscribe link” provided in such communications.

12. Requests to Access, Correct, or Delete

We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. You can view and change your personal information by signing into your Account. Please update your personal information immediately if it changes or is inaccurate.

Upon your request, we will close your Account and remove your personal information from view as soon as reasonably possible, based on your Account activity and in accordance with applicable laws.

Depending on the law that applies where you live, you may have additional rights, such as the right to request that we send your information to another organization of your choice (where technically feasible).

13. Improper Collection and Misuse of Personal Information

Please report any improper collection or misuse of personal information provided on the Website or Application to us at the email address provided below. Depending on the law where you live, you may also have the right to file a complaint with your local data protection authority.

14. Contact

If you have any questions or concerns about our Privacy Policy, data use and collection, or how we have handled your personal information, please contact us at [email protected]

Last updated: February 1, 2022