Ending Stay (Host)
Ending your living arrangement can happen a few different ways. In most situations you reach the end of the contract and the Guest will move-out. However, if something happens and you need to end the living arrangement early you can use our early move-out notice. If you are experiencing a conflict and need support, please reach out to our customer care team.
Moving Out Key Points
Section 9 of your Happipad living arrangement agreement outlines the Terms for moving-out. Below are the key points to review.
1. Move out day
On the last day of the living arrangement the Guest is required to vacate the property no later than 12:00 noon. Hosts may allow Guests to move out later at their sole discretion.
2. Moving out early
Guests may vacate the property before the end date of the living arrangement agreement if they choose. Guests will not be given any discounts, refund, or pro-rated rent as a result of moving out earlier than the end date specified in their living arrangement agreement.
3. Guest cleaning
The Guest must clean their bedroom and all shared common spaces, including any bathrooms used by the Guest, to a reasonable standard prior to vacating the residence. Failure to do so may result in a cleaning fee being charged to the Guest.
Tip: Hosts should show Guests what their expectations are for cleaning, simply telling is usually not adequate.
4. Move-out inspection
The Host and Guest must complete a move-out inspection on the last day of the living arrangement, or another date mutually agreed upon. Hosts will not be able to file damage claims against the security deposit or pet deposit if they do not complete a move-in and move-out inspection.
5. Security and pet deposit
Security and pet deposits will be returned to the Guest within 30 clear days after living arrangement has ended and the Guest vacates the property. If the Guest has any unpaid rent or damages to the property, these amounts may be deducted from the deposits.
6. Damage claims
Guests are liable for any damages to the property caused by themselves, their pets, or one of their visitors. Hosts must submit a damage claim to Happipad within 21 clear days of the end date of the living arrangement. Damage claims must include photos of the damages, evidence showing the cost of repair, and a completed move-in/move-out inspection. Guests will be liable for damages greater than the security and pet deposits and may be referred to the Happipad Support Centre.
7. Returning items
Guests must return all keys, fobs, and anything else provided by the Host. Failure to do so may result in claims against the security deposit, or further legal action. If the Guest has damaged or lost any items they will be responsible for replacing those items.
Living arrangements can be ended early by the following methods:
- At any time, by mutual agreement
- At any time by either party by giving at least 21 clear days’ notice in writing to the other party
- After 10 days if the Host or Guest fails to uphold their obligations under the living arrangement agreement
- Immediately if the home becomes uninhabitable due to significant structural damage or other safety concerns resulting from unforeseeable circumstances including, but not limited to, fire, flood, or natural disaster
- Within 48 hours if there is a severe breach of safety
Move Out Support
If you require support or need some advice with ending your living arrangement we are happy to help.
Conflict support – our team of registered social workers and counsellors are available to help you resolve conflicts and reach a solution. If the best solution is to end the living arrangement we will provide you advice on the best way to do so.
Residential Tenancy Act – Home sharing arrangements are not covered under the Residential Tenancy Act, you will not be able to receive support from the government Residential Tenancy Branch. However, there is support available through Happipad or the Civil Resolution Tribunal.
Civil Resolution Tribunal (CRT) – You are able to apply online for small claims under $5000 if you cannot reach a resolution amongst yourselves or with Happipad’s support. Agreements reached through the CRT can be turned into orders and enforced like a court order.
Happipad Support Centre – We are always available to help you reach a solution to any problems with your living arrangement. To access our support you can call our office during normal hours at 1-778-760-4511, or email [email protected] for after-hour inquiries.